Frequently Asked Questions
Everything you need to know about stepping into your new favorite shoes.
How do I know which size to order?
Most of our styles run true to size, but we recommend checking the specific size guide on each product page. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
When will my order ship?
Orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
What is your return and exchange policy?
We offer returns and exchanges on unworn items in their original packaging within 30 days of delivery. Please note that items marked 'Final Sale' are not eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide! International shipping rates and delivery timelines are calculated at checkout based on your location and local customs regulations.
What materials do you use for your footwear?
We prioritize high-quality, ethically sourced materials including premium leathers, suedes, and recycled textiles to ensure your shoes are as durable as they are colorful.
How should I care for my Charlotte Stone shoes?
To keep your shoes looking their best, we recommend using a weather-protectant spray before your first wear and cleaning with a soft, damp cloth or specialized suede brush as needed.